Shipping policy
At Zeez Scarves & Shefrag, we want your order to reach you safely and as quickly as possible.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During launches, promotions, sales campaigns or festive periods, processing may take slightly longer due to high order volume.
Delivery
Estimated delivery times are:
- West Malaysia: 1–5 business days
- East Malaysia: 3–7 business days
- International: Delivery time varies depending on destination and courier service.
Please note that delivery times are estimates and may be affected by courier delays, weather conditions, public holidays or circumstances beyond our control.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address and contact number.
Once an order has been shipped, changes to the delivery address may not be possible.
Tracking
Once your order has been dispatched, you will receive your tracking information through the contact details provided during checkout.
Please allow some time for the tracking information to be updated by the courier.
Delayed or Lost Parcels
If your parcel is delayed, please contact us with your order number and tracking details so that we can assist in checking with the courier.
For parcels confirmed as lost by the courier, we will assist with the appropriate resolution based on the courier's investigation.
Zeez Scarves & Shefrag are not responsible for delays caused by incorrect addresses, unsuccessful delivery attempts, customs clearance or circumstances beyond our control.